Refund & Return Policy

Overview

At Brad’s Home Furnishings, your satisfaction is our priority. We stand behind every product we sell and want to make your return or exchange experience as simple and stress-free as possible. Please read this policy carefully before making a purchase.

We accept returns within 30 days of the original delivery or in-store pickup date. Items must be:

• In original, unused condition
• Free of damage, stains, odors, or pet hair
• In original packaging where applicable
• Accompanied by original receipt or order confirmation

Return Information

Returns requested after 30 days will not be accepted unless the item arrives damaged or defective (see Damaged or Defective Items below).

Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
• Custom or special-order furniture
• Clearance or as-is merchandise
• Mattresses and bedding (for hygiene reasons)
• Gift cards
• Assembled furniture (unless defective)
• Items marked as non-returnable at time of purchase

Online / WooCommerce Orders
Refunds for online orders are processed through our WooCommerce store. Once your return is received and inspected, a refund will be initiated within 3-5 business days. Please allow an additional 3-7 business days for the credit to appear on your statement, depending on your bank or card issuer. Shipping and delivery fees are non-refundable unless the return is due to our error or a product defect.

Exchanges
We are happy to exchange an item for a different size, color, or comparable product. Exchanges are subject to product availability. If the replacement item is of greater value, you will be charged the difference. If of lesser value, a refund will be issued for the difference.

Damaged or Defective Items
If your item arrives damaged or is found to be defective, please contact us within 72 hours of delivery. We will arrange for a replacement, exchange, or full refund at no additional cost to you.
To report a damaged or defective item, please contact us at:
• Email: returns@bradshomefurnishings.com
• Phone: (555) 123-4567
• In person at any Brad’s Home Furnishings location

Please retain all original packaging and take photos of the damage before contacting us, as this may be required to process your claim.

How to Initiate a Return
To start a return, you may:
• Visit any Brad’s Home Furnishings location with your item and proof of purchase
• Log in to your account on our website and submit a return request through your order history
• Contact our customer service team by phone or email

For large furniture items, please do not attempt to return without first contacting us to schedule a pickup. Unauthorized returns of large items may not be accepted.

Brad’s Home Furnishings reserves the right to update this policy at any time. Changes will be posted on our website and take effect immediately upon publication.