Shipping Policy

Overview

Brad’s Home Furnishings is committed to delivering your purchases safely and on time. This Shipping Policy outlines how we handle order processing, delivery methods, shipping costs, and related matters for both online WooCommerce orders and in-store purchases requiring delivery.

Order Processing

All orders are processed within 1-3 business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive an order confirmation email immediately after purchase and a shipping or delivery confirmation email once your order has been dispatched.

Please ensure your shipping address is accurate at the time of checkout. Brad’s Home Furnishings is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.

Shipping Methods & Estimated Timeframes

Small Items & Accessories

Smaller items such as decor, lighting, bedding, and accessories are shipped via standard parcel carriers including UPS, FedEx, or USPS. Estimated delivery timeframes are:

Order Processing & Shipping Information

All orders are processed within 1-3 business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive an order confirmation email immediately after purchase and a shipping or delivery confirmation email once your order has been dispatched.
Please ensure your shipping address is accurate at the time of checkout. Brad’s Home Furnishings is not responsible for delays or non-delivery resulting from incorrect address information provided by the customer.

Shipping Methods & Estimated Timeframes
Smaller items such as decor, lighting, bedding, and accessories are shipped via standard parcel carriers including UPS, FedEx, or USPS. Estimated delivery timeframes are:
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1 business day (order must be placed by 12:00 PM EST)

Expedited and overnight options are available at checkout for eligible items and addresses. Availability may vary based on your location.

Large furniture items such as sofas, bed frames, dining sets, dressers, and similar pieces require special freight or white-glove delivery and cannot be shipped via standard parcel carriers. Delivery options for large items include:
• Curbside Freight Delivery: The carrier delivers to the curb or garage. Assembly and removal of packaging are not included.
• Threshold Delivery: The item is brought to the first dry area inside your front door. Does not include room placement or assembly.

Shipping Costs

Shipping costs are calculated at checkout based on item size, weight, delivery method, and destination. The following general guidelines apply:

All shipping costs are displayed before you complete your purchase. We do not add shipping charges after an order has been placed. We ship small and medium items to all 50 U.S. states. Alaska, Hawaii, and U.S. territories may experience longer delivery times and additional shipping fees. We do not currently ship internationally.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

For large furniture deliveries, our delivery team will contact you directly to schedule a delivery window. You will receive updates as your delivery date approaches.

If you have not received a tracking number within 5 business days of placing your order, please contact our customer service team.

Missed Deliveries

For parcel shipments, the carrier will make up to three delivery attempts. If delivery cannot be completed, the package may be held at a local facility for pickup or returned to us. Additional shipping fees may apply to reship a returned package.

For scheduled furniture deliveries, if you need to reschedule, please contact us at least 48 hours before your scheduled window. Late cancellations or missed appointments may result in a rescheduling fee.

Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please check with neighbors and any household members first, then contact us within 5 business days of the marked delivery date. We will work with the carrier to investigate and resolve the issue.

Brad’s Home Furnishings is not responsible for packages that are stolen after confirmed delivery. We recommend shipping to a secure location or selecting a delivery requiring a signature when available.

Damaged in Transit

If your item arrives visibly damaged, please note the damage with the carrier at the time of delivery, take photos before accepting or opening the package, and contact us within 72 hours. We will arrange a replacement or refund as appropriate. See our Refund & Return Policy for full details.

Signature Requirements

Signature upon delivery may be required for high-value orders or large furniture deliveries. If a signature is required and no one is available to sign, the carrier will leave a delivery attempt notice with instructions for rescheduling or pickup.

PO Boxes & Military Addresses

We can ship small items via USPS to PO Boxes and APO/FPO military addresses. Large furniture items and expedited shipping options cannot be delivered to PO Boxes or military addresses. If your order contains both eligible and ineligible items, please contact us before placing your order.

Holidays & Carrier Delays

During peak shopping seasons such as holidays and major sale events, processing and delivery times may be longer than usual. While we do our best to meet all estimated timeframes, Brad’s Home Furnishings is not responsible for delays caused by carrier disruptions, weather events, supply chain issues, or other circumstances beyond our control.

We recommend placing orders well in advance for time-sensitive needs such as gifts or events.

Contact Us

For questions about your shipment or delivery, please contact us at support@bradsfurniture.store.